Terms and conditions

Welcome to The Mulberry Dyer shop. THE place to purchase naturally dyed yarns. Established in the early 1990’s we have been producing naturally dyed yarns, fibres and cloth ever since. We love what we produce and hope you will too!

Although we are working as though we are Medieval dyers using the most lightfast and washfast dyes available, we have a thoroughly modern attitude with an Environmental Policy which we work to and update. Where possible we use organically certified or approved produce. We are working towards 100% compostable or biodegradable packaging (at present around 95%)

The yarns are rinsed in hot water and have a final soak in Eucalan wool conditioner to protect the fibres and act as a moth repellent. They are then stored in airtight boxes in a separate storeroom. This is a smoker free environment also no pets here, so there should be no allergy problems in that way.

Please treat our yarns kindly and wash them by hand using a neutral detergent, we cannot guarantee the colour will not change or run if you DO NOT! We cannot accept responsibility for products if these instructions are not followed or if misused or mistreated in any way.

The bulk of our work is commission based, if you have a special request or a colour to match please get in touch and we will do our best to help.

Our standards are very high and we are disconsolate if for any reason you are disappointed with your puchase. Please let us know straight away if that is the case so we can do something about it! We are happy to offer refunds or exchanges depending on the reason for the return. Any returns must be sent back in original condition within 14 days of receipt. Sadly I am unable to offer a refund of the postage.

Currently due to the COVID 19 situation we are posting on 1 day per week (Wednesday) but in general most orders are shipped within 2 business days or upon receipt of funds for cheques, the only exception to this will be if we are working away and cannot deal with the order immediately. There will be a note on the website to let you know if this is the case. If you need an order (domestic or international) shipped urgently, just let us know and we will do our best to accommodate you.

It is the responsibility of the purchaser to check and deal with any customs duty or taxes payable for your country.

We ship 1st class using either Royal Mail or La Poste. Special Delivery or Signed For can be arranged at an extra charge of £5 (or equivalent) depending on whether extra insurance is required, If you wish to use this service please contact us prior to payment so we can send an updated paypal invoice.